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Customer Support


Context Help

If you get lost inside our hosting Control Panel, the very first step you should take is to push the Help button, which is visible on each and every page. A pop-up menu will show up. It contains thorough info about all the operations that you can carry out on that particular page. Each pop-up window opens on the very same page so that you can swiftly get back to your work.

Video Tutorials

We have an extensive variety of tutorial videos demonstrating how to work with our hosting Control Panel. They're shot for those of you who would like to see how things are being done instead of only reading articles. Thus, everyone can swiftly find their way around our hosting Control Panel by simply watching our step-by-step educational videos.

F.A.Q.

If you can't discover the solution you need, have a look at our comprehensive Frequently Asked Questions section, which includes questions asked by real persons and provides real solutions. We frequently update our Frequently Asked Questions database with new questions & answers in order to encompass all the innovations and new additions to our web hosting platform.

Ticketing System

If you still can't find the answer you searching for in the Frequently Asked Questions database either, you can get in touch with our excellent team of customer support engineers available 24x7 and ready to assist you with any issue. Each support ticket you submit will be responded to in less than 60 minutes (the average trouble ticket response time is just 20 mins), so you will never have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 260540

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com